Purchasing via Instagram live streaming

Hello, Dear

I introduce new products via Instagram live streaming.If those items are in stock, customers outside Japan can of course purchase them.If you find an item you like on this live streaming, please let me know via the contact form in my shop or via DM on Instagram.

I'll provide you with details of the item's availability, condition and price.

  • How to contact me
    Contact me via Instagram DM. At that time please send me a screenshot of the item you are interested in.

  • How to buy
    I'll create a dedicated page for you in my shop or guide you through the transaction directly via PayPal.

  • Shipping and delivery charges
    Delivery charges depend on the delivery method used.
    The situation regarding available delivery methods to different countries is changing daily due to COVID 19.
    I'll inform you about the most suitable delivery method and delivery costs according to the situation.
    Please note
    ** All applicable customs fees and import taxes are the responsibility of the customer.
    ** I'm not responsible for delays caused by customs clearance.

  • Dispatch timing
    I'll dispatch your order within 4 working days from the date of completion of your payment.
    **I don't deliver on Saturdays, Sundays and public holidays in Japan.

  • Return Policy
    Due to the nature of natural stones, they may have cracks, inclusions or chips and may not be uniform in colour, shape or size.
    Due to the nature of the product, returns will not be accepted unless the product is damaged or defective.

    However, if there is a problem with your order, please contact me.
    Contact me within the following timeframes: within 7 days of receipt of the items.
    Return period: within 30 days after delivery of the items.

    Please note
    **That shipping costs for returns are non-refundable.
    **Cancellations will not be accepted.

Thank you.